Terms of Service

Article 1 (Purpose)

These Terms set out the conditions and procedures for using the game You & Me: Level Up and related services (web · Windows · Android, Cloud Save, mail · notices · support inquiries and the like; the “Service”) provided by JENGA (젠가; representative HANA LEE; business registration no. 878-39-01232; the “Operator”), and the rights and obligations of the Operator and users.

Article 2 (Who may use the Service)

1. The Service is rated 12+ (“12세이용가”; content: violence, fear) by the Game Rating and Administration Committee of Korea (GRAC), and it may be used only by persons aged 12 and over.
2. Users must confirm their age on first launch, and users are responsible for any false confirmation.
3. Users under 19 (minors under Korean law) must have the consent of a legal guardian, such as a parent, to use the Service and to pay for products. A minor or their legal guardian may ask through a support inquiry to limit play time or to see the play and payment history, and the Operator handles such requests without delay.

Article 3 (What the Service offers)

1. The Service is free to use. When the Operator opens the Shop, some items can be bought as paid products (Article 5); every area, raid and level of the Game can be played without them.
2. Gold, items and characters in the Game exist for playing the Game; they cannot be exchanged for money or sold to other users for money or other goods. Exchanging items and gold with other users inside the Game follows Article 5-2.
3. Game progress is saved on the user’s device. Cloud Save is an optional feature used by creating an account.
4. Some features, such as server-wide announcements, the Exchange and blood pledges, are simulated or synchronised with the server from time to time.

Article 4 (Accounts)

1. Users manage their Cloud Save ID and password; the Operator is not responsible for losses caused by sharing them with others.
2. Users may delete their account at any time in the Game (Menu › Cloud Save › Delete Account) or on the account and data deletion page.

Article 5 (Paid products)

1. The Operator may sell paid products — bundles of items, gold, blessings, draw tickets, Moonblood Stones and the like — in the in-game Shop. Whether the Shop is open, and each product’s contents, price, purchase limit and sale period, are set by the Operator and shown in the Shop.
2. The Operator may let users use products whose result depends on chance (“probability items”), such as the in-game draws (costumes, mounts, spirits), with draw tickets or Moonblood Stones, and may sell draw tickets as paid products. The kinds of probability items, the chance of each grade and piece, adjustment rules such as the ten-draw, Blood Moon Tokens and the pity ceiling, and the success, hold, drop and break chances of enhancement and protection scrolls are shown, as the Game Industry Promotion Act requires, in the draw, Shop and enhancement screens and on the probability information page. Before a probability changes, the Operator announces it in a game notice, and the date and content of each change stay on the probability information page.
3. For products that are not probability items, gear is delivered exactly as previewed in the Shop for the buying character’s class and level, and all other contents are delivered as shown. A time-limited product (the Blood Moon Pact, the season pass and the like) starts on the day it is delivered; its period and the rewards it gives are shown in the Shop and pass screens.
4. Payment is made only in the following ways, depending on where the Game runs: in the web version, through a payment service (NICEPAY, or PortOne and a payment provider connected to it, as chosen by the Operator); in the Android app from Google Play, through Google Play billing; in the iPhone app from the App Store, through App Store in-app purchase; in the Game run inside ONE store, through ONE store in-app payment; and in the Steam version, through the Steam Wallet. No other version (such as a Windows app downloaded directly) accepts payments. The amount shown on an app market’s payment screen may be written differently from the KRW price in the Shop, as that market decides.
5. Once a payment is confirmed, Moonblood Stones go straight into the buying character’s Moonblood Stone wallet, products applied to the character at once (Club Wear, Showroom looks, passes) are applied at once, and all other contents are delivered to the buying character’s mailbox (a gift under Article 5-3, to the receiving character’s mailbox). If you paid and did not receive the product, contact customer support with the order number.
6. Before a product is collected from the mailbox, you may withdraw the purchase (full refund) within 7 days of payment; Moonblood Stones may be withdrawn within 7 days for the part not yet spent. A product collected from the mailbox into the bag, draw tickets and Moonblood Stones spent on draws together with what they drew, and a time-limited product whose rewards have started to be collected count as digital content whose supply has begun, so withdrawal is limited under Article 17(2) of the Act on the Consumer Protection in Electronic Commerce. However, if a product was delivered differently from how it was displayed, advertised or contracted, you may withdraw within 3 months of receiving it, and within 30 days of when you learned (or could have learned) of this.
7. Refunds are made by cancelling the payment on the method used, and purchase mail not yet collected is taken back. Depending on the payment gateway, the refund may take a few days to reach you.
8. A payment a minor made without a legal guardian’s consent may be cancelled by the minor or the legal guardian. Under the Korean Civil Act, cancellation may be limited if the minor deceived us into believing they were an adult or had consent, or if the payment was made from money the legal guardian allowed the minor to spend (such as pocket money). Before the first payment the Operator asks whether the user is 19 or older; for users under 19 it asks at every payment whether a legal guardian has consented, and it may set a monthly payment limit (shown in the Shop).
9. Paid products can be used only by the character that bought them (products given to an account, such as character slots and shared-stash expansions, by that Cloud Save account; products gifted under Article 5-3, by the character that received them); they cannot be moved to another character or account or exchanged for money.
10. The seller’s details (business name, representative, business registration number, mail-order business report number, address and contact) are shown at the bottom of the Shop.
11. If the Service is discontinued, we announce it 30 days in advance and stop selling paid products from the day of the announcement.

Article 5-2 (Trades and parcels between users)

• From level 5, users can trade items and gold one-to-one with other users in the Game or send them as parcels.
• A trade happens only when both users confirm the same contents. Items and gold put into a trade are held by the server and go to the other user when the trade completes, or back to the user who put them in when it is cancelled or one side loses connection.
• A completed trade or a sent parcel cannot be undone. A parcel not collected within 30 days goes back to its sender. Locked items, worn gear, items bought in the Shop with money or Moonblood Stones (Article 5) and items that cannot be verified against the Game's rules cannot be exchanged.
• The Operator is not a party to trades between users and does not guarantee anything users promise each other. Report scams and other problems with Report in the character window.
• The Operator may roll back trades involving items or gold obtained unfairly, and may hold back saves that still contain items already traded or sent away (Article 7).

Article 5-3 (Gifts and Bond items)

Added November 9, 2026, applied at once

1. Users may buy paid products marked “Give Gift” in the Shop and give them to a friend on the same server (users who have added each other as friends) or to their Bond. A “Bond item” is a product of which the buyer and the buyer’s Bond each receive a set share; only users with a Bond can buy it.
2. Gifts can be sent by a character of Lv.20 or higher linked to a Cloud Save account, to a character of Lv.10 or higher. One character can send up to 5 gifts and up to KRW 100,000 worth of gifts a day (Korea Standard Time; one Moonblood Stone counts as KRW 100). The Operator may change these limits and shows the current ones on the Shop’s gift screen.
3. Moonblood Stone top-ups, passes and other time-limited products, products that can be bought once per character (the first-payment offer, Starter Pack, Growth Support Packs and the like), Showroom looks, and products given to an account or character (character slots, name change tickets, look change tickets, storage expansions and the like) cannot be gifted.
4. Once the payment is confirmed (or the Moonblood Stones are spent, for products sold for them), the gift is delivered to the receiving character’s mailbox with the sender’s name and a message of up to 60 characters. Messages are subject to Article 6, and inappropriate words may be masked. Gifted items belong to the character that received them and cannot be passed on by trade or parcel (Article 5-2).
5. The buyer of a gift is the user who sends it. Payment, receipts, withdrawal and refunds, and payment rules (the checks for minors, the monthly limit and the like) apply to the sender; a product’s purchase limit and required level apply to the receiving character.
6. The sender may withdraw the purchase within 7 days of payment only while the recipient has not yet collected the gift from the mailbox; the uncollected gift mail is then taken back. Once the recipient has collected the gift, the supply of digital content has begun, so withdrawal is limited under Article 17(2) of the Act on the Consumer Protection in Electronic Commerce; the purchase screen says so before payment. For a Bond item, withdrawal is limited once the Bond has collected their share.
7. The proviso of Article 5(6) (products delivered differently from what was shown or advertised), Article 5(8) (cancellation of payments by minors) and refunds under an app market’s refund policy (Google Play, App Store, ONE store, Steam) also apply to gifts. In those cases the Operator may take back what remains of the gift given to the recipient (uncollected mail, unused draw tickets, Club Wear and the like).
8. If the Operator judges that gifts are being used for fraudulent payments, account theft, real-money trading or the like, it may withhold delivery of the gift concerned or restrict the use of gifts (Article 7).

Article 6 (Prohibited conduct)

Users must not:

• tamper with save data, game files or communications, or gain an advantage with unauthorised programs (hacks, macros and the like);
• exploit bugs in the Service or knowingly spread them;
• buy or sell in-game items, gold, characters or accounts for money or other goods;
• put excessive load on the servers, or access other users’ or the Operator’s accounts without permission;
• use abusive or hateful language, or content that infringes the rights of others, in character names, support inquiries and the like;
• deceive other users into handing over items or gold, harass them with abuse, flooding or advertising in whispers and chat, or file false reports.

Article 7 (Restrictions)

1. The Operator may restrict the Cloud Save and server use of users who break Article 6, and may roll back progress gained unfairly.
2. The server may refuse or hold saves that grow far faster than their play time allows, or that contain items the Game cannot create.
3. If you object to a restriction, tell us through a support inquiry. The Operator will review it and reply.

Article 8 (Changes and interruptions)

1. The Operator may change the Game’s content and balance through updates, and announces major changes in the in-game update history and notices.
2. All or part of the Service may be interrupted by server maintenance, outages or operational reasons. If the Service is discontinued, we announce it 30 days in advance.

Article 9 (Data and limitation of liability)

1. Progress saved on a device can be lost by uninstalling the app, clearing browser data, device failure and the like. The Game provides automatic backups, save export and Cloud Save; users are advised to keep important progress safe themselves. Order, payment and delivery records of paid products stay on the server, so if you lose a product you received, tell us through a support inquiry and we will check the records and help.
2. Except in cases of intent or gross negligence, the Operator is not liable for losses arising from the use of the parts of the Service provided free of charge. Payment, delivery and refunds of paid products follow Article 5 and the applicable laws.

Article 10 (Copyright)

The rights to the Game and its components belong to the Operator and the respective licensors. Third-party materials and their licenses are listed under Credits & Licenses in the Game. Users may not copy, distribute or adapt the Game for commercial purposes without the Operator’s permission.

Article 11 (Personal information)

Personal information is handled according to the Privacy Policy.

Article 12 (Changes to these Terms)

The Operator may change these Terms within the limits of the applicable laws, and announces changes in the Game and on this page 7 days before they take effect (30 days for changes unfavourable to users).

Article 13 (Governing law and disputes)

These Terms are governed by the laws of the Republic of Korea, and disputes concerning the Service are settled by the court having jurisdiction under the Korean Civil Procedure Act.

Article 14 (Users outside Korea)

Added November 8, 2026, applied at once

1. These Terms also apply when the Service is used outside the Republic of Korea. However, they do not limit the rights the law of the country you live in gives you as a consumer (consumer-protection rules that cannot be waived by agreement), and where that law lets you bring a claim before the courts of the place where you live, that applies notwithstanding Article 13.
2. Your age is confirmed when the Game is first opened. Depending on where you live, users under the following age play on that device only until a parent or legal guardian consents: 14 in the Republic of Korea; 16 in the European Economic Area, the United Kingdom and Switzerland; 13 in other countries. The minimum age in Article 2 (12 and over) applies in every country.
3. Products paid for through an app store such as Google Play, the App Store or Steam are also subject to that store’s refund policy, and users in the European Economic Area and the United Kingdom keep the right of withdrawal that their consumer-protection law provides. Where Article 5 is more favorable to you, Article 5 applies.
4. These Terms are also available in English, Japanese, Chinese (Simplified and Traditional), Thai, Indonesian, Spanish, Portuguese (Brazil), German and Turkish translations; if a translation and the Korean original differ, the Korean original applies.