Terms of Service

Article 1 (Purpose)

These Terms set out the conditions and procedures for using the game You & Me: Level Up and related services (web · Windows · Android, Cloud Save, mail · notices · support inquiries and the like; the “Service”) provided by JENGA (젠가; representative HANA LEE; business registration no. 878-39-01232; the “Operator”), and the rights and obligations of the Operator and users.

Article 2 (Who may use the Service)

1. The Service is rated 12+ (“12세이용가”; content: violence, fear) by the Game Rating and Administration Committee of Korea (GRAC), and it may be used only by persons aged 12 and over.
2. Users must confirm their age on first launch, and users are responsible for any false confirmation.
3. Users under 19 (minors under Korean law) must have the consent of a legal guardian, such as a parent, to use the Service and to pay for products. A minor or their legal guardian may ask through a support inquiry to limit play time or to see the play and payment history, and the Operator handles such requests without delay.

Article 3 (What the Service offers)

1. The Service is free to use. When the Operator opens the Shop, some items can be bought as paid products (Article 5); every area, raid and level of the Game can be played without them.
2. Gold, items and characters in the Game exist for playing the Game; they cannot be exchanged for money or sold to other users for money or other goods. Exchanging items and gold with other users inside the Game follows Article 5-2.
3. Game progress is saved on the user’s device. Cloud Save is an optional feature used by creating an account.
4. Some features, such as server-wide announcements, the Exchange and blood pledges, are simulated or synchronised with the server from time to time.

Article 4 (Accounts)

1. Users manage their Cloud Save ID and password; the Operator is not responsible for losses caused by sharing them with others.
2. Users may delete their account at any time in the Game (Menu › Cloud Save › Delete Account) or on the account and data deletion page.

Article 5 (Paid products)

1. The Operator may sell paid products — bundles of items, gold, blessings and the like — in the in-game Shop. Whether the Shop is open, and each product’s contents, price, purchase limit and sale period, are set by the Operator and shown in the Shop.
2. The Operator does not sell products whose result depends on chance (loot boxes). Gear is delivered exactly as previewed in the Shop for the buying character’s class and level, and all other contents are delivered as shown.
3. Payment is made in the web version through a payment service (NICE Payments, or PortOne and the payment gateways connected to it, as the operator chooses). Payments are not available in the Windows and Android apps.
4. Once a payment is confirmed, the product is delivered to the buying character’s Mailbox. If you paid but nothing arrived, tell us through a support inquiry with the order number.
5. Until you collect a product from the Mailbox, you may withdraw the purchase (full refund) within 7 days of payment. Once collected into your bag, the supply of the digital content has begun, so withdrawal is limited under Article 17(2) of the Korean Act on Consumer Protection in Electronic Commerce. However, if a product was delivered differently from what was shown, advertised or agreed, you may withdraw within 3 months of receiving it and within 30 days of learning (or being able to learn) of that fact.
6. Refunds are made by cancelling the payment on the method used, and purchase mail not yet collected is taken back. Depending on the payment gateway, the refund may take a few days to reach you.
7. A payment a minor made without a legal guardian’s consent may be cancelled by the minor or the legal guardian. Under the Korean Civil Act, cancellation may be limited if the minor deceived us into believing they were an adult or had consent, or if the payment was made from money the legal guardian allowed the minor to spend (such as pocket money).
8. Paid products can be used only by the character that bought them; they cannot be moved to another character or account or exchanged for money.
9. The seller’s details (business name, representative, business registration number, mail-order business report number, address and contact) are shown at the bottom of the Shop.
10. If the Service is discontinued, we announce it 30 days in advance and stop selling paid products from the day of the announcement.

Article 5-2 (Trades and parcels between users)

• From level 5, users can trade items and gold one-to-one with other users in the Game or send them as parcels.
• A trade happens only when both users confirm the same contents. Items and gold put into a trade are held by the server and go to the other user when the trade completes, or back to the user who put them in when it is cancelled or one side loses connection.
• A completed trade or a sent parcel cannot be undone. A parcel not collected within 30 days goes back to its sender. Locked items, worn gear, items bought in the Shop with money or Moonblood Stones (Article 5) and items that cannot be verified against the Game's rules cannot be exchanged.
• The Operator is not a party to trades between users and does not guarantee anything users promise each other. Report scams and other problems with Report in the character window.
• The Operator may roll back trades involving items or gold obtained unfairly, and may hold back saves that still contain items already traded or sent away (Article 7).

Article 6 (Prohibited conduct)

Users must not:

• tamper with save data, game files or communications, or gain an advantage with unauthorised programs (hacks, macros and the like);
• exploit bugs in the Service or knowingly spread them;
• buy or sell in-game items, gold, characters or accounts for money or other goods;
• put excessive load on the servers, or access other users’ or the Operator’s accounts without permission;
• use abusive or hateful language, or content that infringes the rights of others, in character names, support inquiries and the like;
• deceive other users into handing over items or gold, harass them with abuse, flooding or advertising in whispers and chat, or file false reports.

Article 7 (Restrictions)

1. The Operator may restrict the Cloud Save and server use of users who break Article 6, and may roll back progress gained unfairly.
2. The server may refuse or hold saves that grow far faster than their play time allows, or that contain items the Game cannot create.
3. If you object to a restriction, tell us through a support inquiry. The Operator will review it and reply.

Article 8 (Changes and interruptions)

1. The Operator may change the Game’s content and balance through updates, and announces major changes in the in-game update history and notices.
2. All or part of the Service may be interrupted by server maintenance, outages or operational reasons. If the Service is discontinued, we announce it 30 days in advance.

Article 9 (Data and limitation of liability)

1. Progress saved on a device can be lost by uninstalling the app, clearing browser data, device failure and the like. The Game provides automatic backups, save export and Cloud Save; users are advised to keep important progress safe themselves. Order, payment and delivery records of paid products stay on the server, so if you lose a product you received, tell us through a support inquiry and we will check the records and help.
2. Except in cases of intent or gross negligence, the Operator is not liable for losses arising from the use of the parts of the Service provided free of charge. Payment, delivery and refunds of paid products follow Article 5 and the applicable laws.

Article 10 (Copyright)

The rights to the Game and its components belong to the Operator and the respective licensors. Third-party materials and their licenses are listed under Credits & Licenses in the Game. Users may not copy, distribute or adapt the Game for commercial purposes without the Operator’s permission.

Article 11 (Personal information)

Personal information is handled according to the Privacy Policy.

Article 12 (Changes to these Terms)

The Operator may change these Terms within the limits of the applicable laws, and announces changes in the Game and on this page 7 days before they take effect (30 days for changes unfavourable to users).

Article 13 (Governing law and disputes)

These Terms are governed by the laws of the Republic of Korea, and disputes concerning the Service are settled by the court having jurisdiction under the Korean Civil Procedure Act.