Delete Account & Data
What gets deleted
- Your Cloud Save account (ID · password hash · login sessions) and the linked Google account details (unique ID · email)
- Every character save uploaded with this account, its earlier versions and growth-check records
- What the game server holds about those characters (character information, connection records, mail receipts, server announcements, support inquiries)
Deletion is immediate and cannot be undone. Saves left on your devices are not deleted; if needed, remove them with Settings › General › Delete Character in the game, by uninstalling the app or by clearing the site data in your browser.
Delete in the game
- Open Menu › Cloud Save in the game (Cloud Save on the title screen works too).
- Press Delete Account next to the signed-in account.
- Enter your password and your ID to confirm, then delete. An account created with Google is deleted by signing in again with the linked Google account.
Delete here
Delete with your Google account
An account you sign in to with Google is deleted as soon as you sign in below with that Google account.
If you cannot sign in
If you forgot your password, or want to delete information left on the server without a cloud account (character information · support inquiries), send a request from Settings › Data › Support in the game under “Account · Cloud”. We delete it without delay once confirmed and let you know by in-game mail. Character information on the server that is not linked to an account is deleted automatically one year after the last connection.
Records of paid Shop purchases (orders · payments · refunds) are kept for 5 years (3 years for consumer complaint and dispute records) after the account or character is deleted, as the Korean Act on Consumer Protection in Electronic Commerce requires, and then deleted.